Términos del servicio
BACATÁ COLOMBIAN COFFEE
TERMS OF SERVICE
Last Updated: August 5, 2026
Welcome
Welcome to Bacatá Colombian Coffee (“Bacatá”, “we”, “our”, or “us”).
These Terms of Service (“Terms”) govern your access to and use of bacatacoffee.com, including any purchases of products, subscriptions, gift cards, and other services made available through our Shopify-powered online store.
By accessing or using this website, you agree to be bound by these Terms and all policies referenced within them. If you do not agree with these Terms, please do not use our website.
These Terms should be read together with our:
● Privacy Policy
● Shipping Policy
● Return & Refund Policy
● Subscription Policy
Those policies form part of these Terms.
1. About Bacatá Colombian Coffee
Bacatá Colombian Coffee is an Ottawa-based specialty coffee company dedicated to sourcing, roasting, and delivering premium Colombian coffee.
Our online store currently serves customers located within Canada.
Wholesale purchases are managed separately and are not governed by these Terms unless expressly stated.
2. Eligibility
To purchase products from our website, you must:
● be at least the age of majority in your province or territory of residence; or
● have permission from a parent or legal guardian where permitted by law.
By placing an order, you confirm that you are legally able to enter into a binding agreement.
3. Website Use
You agree to use our website only for lawful purposes. You must not:
● violate any applicable law;
● interfere with website security;
● attempt unauthorized access to our systems;
● transmit malware or malicious software;
● interfere with the experience of other users;
● use automated software to scrape or harvest information without our permission.
We reserve the right to suspend or restrict access where misuse is suspected.
4. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, tasting notes, prices, and availability are accurate.
Because coffee is a natural agricultural product:
● flavour profiles may vary between harvests;
● roast colour may vary slightly;
● bean appearance may differ;
● packaging may occasionally change.
Such variations do not necessarily indicate a defect.
5. Product Availability
All products are subject to availability. We reserve the right to:
● discontinue products;
● limit quantities;
● modify packaging;
● update product descriptions;
● substitute packaging materials where necessary without affecting product quality.
If an item becomes unavailable after an order has been placed, we may contact you to discuss available options.
6. Pricing
All prices displayed on our website are in Canadian Dollars (CAD) unless otherwise indicated. Prices may change without prior notice. Price changes do not affect orders that have already been accepted and processed.
Obvious pricing errors may be corrected before an order is fulfilled. If an obvious pricing error occurs, we may contact you to:
● confirm the correct price;
● provide the opportunity to cancel the order; or
● cancel the order and issue a full refund if payment has already been collected.
7. Taxes
Applicable Canadian sales taxes are calculated during checkout based on the shipping destination. Orders shipped within Ontario are currently subject to 13% Harmonized Sales Tax (HST) where applicable.
8. Payment
Payment must be successfully authorized before an order is processed. Payments are securely handled by Shopify and authorized payment providers. Bacatá Colombian Coffee does not store complete credit card information on its own systems.
We reserve the right to decline or cancel orders where:
● payment authorization fails;
● fraud is suspected;
● pricing errors occur;
● products become unavailable.
9. Order Acceptance
Receipt of an order confirmation email does not necessarily constitute acceptance of your order. A binding agreement is generally formed when your order has been accepted for fulfillment.
We reserve the right to refuse or cancel orders where reasonably necessary. Examples include:
● suspected fraud;
● inventory shortages;
● incorrect pricing;
● duplicate orders;
● suspected commercial resale inconsistent with our retail store.
10. Shipping
Shipping is governed by our Shipping Policy. Estimated delivery times are estimates only and are not guaranteed.
Risk associated with products generally transfers upon delivery to the shipping address provided by the customer, subject to applicable consumer protection legislation.
11. Returns and Refunds
Returns, replacements, and refunds are governed by our Return & Refund Policy. Nothing in these Terms limits rights available under applicable consumer protection legislation.
12. Coffee Subscriptions
Recurring subscriptions are governed by our Subscription Policy. By purchasing a subscription, you authorize recurring billing according to your selected delivery frequency until cancelled in accordance with that Policy.
13. Gift Cards
Digital gift cards may be purchased through our website. Unless required by applicable law:
● gift cards are non-refundable;
● gift cards cannot be exchanged for cash;
● lost or stolen gift cards may not be replaced.
Gift cards remain subject to any terms established through Shopify’s gift card platform.
14. Promotions and Discount Codes
From time to time, Bacatá Colombian Coffee may offer:
● promotional discounts;
● seasonal offers;
● coupon codes;
● subscription discounts;
● free shipping promotions.
Unless expressly stated otherwise:
● promotions cannot be combined;
● promotions have no cash value;
● promotions may be modified or withdrawn at any time;
● expired promotional codes cannot be reinstated.
We reserve the right to cancel promotions affected by fraud, misuse, or technical errors.
15. Customer Accounts
Customers may create an account to facilitate future purchases. You are responsible for:
● maintaining the confidentiality of your password;
● ensuring your account information remains accurate;
● restricting unauthorized access to your account.
Please notify us immediately if you believe your account has been compromised.
16. Intellectual Property
All content appearing on this website—including but not limited to logos, branding, photographs, product descriptions, graphics, website design, text, educational content, blog articles, and videos—is owned by or licensed to Bacatá Colombian Coffee and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our content without our prior written permission.
17. Acceptable Use
You agree not to use this website:
● for unlawful purposes;
● to infringe intellectual property rights;
● to interfere with website operation;
● to upload malicious software;
● to transmit spam;
● to attempt unauthorized access to our systems;
● to engage in fraudulent activity.
Violation of these Terms may result in suspension or termination of website access.
18. Third-Party Services
Our website may integrate or rely upon third-party services to operate our online store and provide services to customers. These may include, but are not limited to:
● Shopify Inc.
● Payment processors
● Trexity
● ClickShip
● Subscription management applications
● Analytics providers
● Email marketing platforms
● Gift card services
● Fraud prevention providers
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
Bacatá Colombian Coffee is not responsible for the availability, content, security, or practices of third-party websites or services that are outside our reasonable control.
19. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee uninterrupted access.
Temporary interruptions may occur due to:
● maintenance;
● software updates;
● internet outages;
● cybersecurity events;
● third-party service interruptions; or
● circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue portions of the website where reasonably necessary.
20. Accuracy of Information
We strive to ensure that all information published on our website is accurate and current. However, occasional errors or omissions may occur. We reserve the right to correct:
● pricing;
● product descriptions;
● inventory information;
● promotional offers;
● typographical errors; and
● other inaccuracies,
at any time, including after an order has been placed where permitted by applicable law. If a material error affects your order, we will contact you to discuss the available options before proceeding wherever reasonably possible.
21. Disclaimer of Warranties
We make reasonable efforts to provide accurate information, quality products, and reliable service. Except as expressly stated in these Terms or where rights cannot legally be excluded, our website, products, and services are provided on an “as available” basis.
To the fullest extent permitted by applicable law, we do not guarantee that:
● the website will always operate without interruption;
● the website will always be free from technical errors;
● all information will always be complete or current.
Nothing in this section limits any statutory warranties, guarantees, or consumer rights that cannot legally be excluded under applicable Canadian law.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where such limitation would be prohibited by law.
Subject to applicable legislation, Bacatá Colombian Coffee shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of our website or products, including, where legally permissible:
● loss of profits;
● loss of business opportunities;
● business interruption;
● loss of goodwill;
● loss of data.
Our aggregate liability arising from any claim relating to a purchase made through our website will generally not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.
This limitation does not affect any consumer rights that cannot legally be waived.
23. Product Quality
Coffee is a natural agricultural product. Characteristics such as flavour, aroma, acidity, body, sweetness, and appearance naturally vary depending on origin, harvest, processing method, roasting, brewing technique, and freshness.
Taste preferences are subjective. Natural variations in coffee do not necessarily constitute defects or grounds for refund.
Nothing in this section limits remedies available where a product is defective or otherwise fails to comply with applicable law.
24. Customer Responsibilities
Customers are responsible for:
● providing accurate account information;
● providing accurate billing and shipping addresses;
● safeguarding account credentials;
● reviewing order confirmations;
● managing subscription settings before renewal dates;
● promptly notifying us of any issues with an order.
Failure to provide accurate information may delay order fulfillment or affect available remedies.
25. Indemnification
You agree to indemnify and hold harmless Bacatá Colombian Coffee, its owners, employees, contractors, and service providers from claims, losses, liabilities, or expenses arising from:
● your misuse of the website;
● your breach of these Terms;
● your violation of applicable laws; or
● your infringement of the rights of another person.
This provision applies only to the extent permitted by applicable law.
26. Force Majeure
We will not be responsible for delays or failures to perform obligations where caused by events beyond our reasonable control, including but not limited to:
● natural disasters;
● severe weather;
● labour disruptions;
● transportation interruptions;
● supply chain shortages;
● governmental actions;
● pandemics;
● power failures;
● cyber incidents affecting critical infrastructure.
Where reasonably possible, we will communicate significant delays to affected customers.
27. Privacy
Your use of our website is also governed by our Privacy Policy. By using our website, you acknowledge that your personal information will be collected, used, stored, and disclosed as described in that Policy.
28. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.
Any legal proceedings relating to these Terms shall be brought before the courts having jurisdiction in Ontario, unless applicable consumer protection legislation provides otherwise.
Nothing in these Terms restricts rights or remedies that consumers may have under mandatory provincial or federal legislation.
29. Dispute Resolution
We value our customers and encourage anyone experiencing a problem to contact us first. Most concerns can be resolved quickly through our customer support team.
Nothing in this section prevents a consumer from exercising any rights or remedies available under applicable law.
30. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
31. No Waiver
Failure by Bacatá Colombian Coffee to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights.
32. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Subscription Policy, constitute the entire agreement between you and Bacatá Colombian Coffee regarding the use of our website and purchases made through our online store, unless otherwise agreed in writing.
33. Changes to these Terms
We may update these Terms from time to time to reflect:
● changes to our business;
● changes to applicable laws;
● operational improvements;
● updates to Shopify functionality; or
● changes to our products and services.
The updated version will be posted on this page together with a revised “Last Updated” date. Continued use of our website following the publication of updated Terms constitutes acceptance of those revised Terms, to the extent permitted by applicable law.
34. Contact Us
If you have any questions regarding these Terms, please contact us.
Bacatá Colombian Coffee
Website: bacatacoffee.com
Email: listentoyou@bacatacoffee.com
Mailing Address: 684 Bronson Ave, Unit A, Ottawa, Ontario, Canada, K1S 4E9