Política de cancelación
BACATÁ COLOMBIAN COFFEE
SUBSCRIPTION POLICY
Last Updated: August 4, 2026
Thank you for subscribing to Bacatá Colombian Coffee.
Our subscription program is designed to make it easy to enjoy freshly roasted Colombian coffee delivered automatically on a schedule that works for you. This Subscription Policy explains how recurring coffee subscriptions operate, including billing, renewals, changes, cancellations, and customer responsibilities.
This policy applies to all recurring subscriptions purchased through shop.bacatacoffee.com.
Nothing in this Policy limits your rights under applicable Canadian consumer protection legislation.
1. How Coffee Subscriptions Work
When you purchase a subscription, you authorize Bacatá Colombian Coffee (through Shopify and our subscription platform) to automatically charge your selected payment method according to the subscription frequency you choose.
Available subscription frequencies currently include:
● Every Two Weeks
● Every Four Weeks
● Every Six Weeks
Your subscription will continue until it is cancelled by you or by Bacatá Colombian Coffee in accordance with this Policy.
2. Subscription Products
Subscription availability may vary. Not every coffee or product sold on our website may be eligible for subscription purchase.
We reserve the right to:
● add new subscription products;
● remove products from subscription eligibility;
● discontinue specific subscription offerings; or
● substitute packaging where necessary without changing the product itself.
If a subscribed coffee becomes permanently unavailable, we will notify you before your next renewal.
3. Automatic Renewal
All subscriptions automatically renew at the selected delivery interval unless cancelled before the next renewal date.
By purchasing a subscription, you acknowledge and agree that:
● your payment method will be charged automatically;
● shipments will continue until cancelled;
● renewal reminders may not always be sent before every billing cycle.
Your upcoming renewal date is available through your customer subscription portal.
4. Pricing
The price charged for each renewal will generally be the price displayed when your subscription renews.
Prices may occasionally change due to:
● green coffee costs;
● import costs;
● shipping costs;
● taxes;
● packaging costs; or
● other operational factors.
If subscription pricing changes materially, we will provide advance notice whenever required by applicable law or by the subscription platform.
5. Discounts
Subscription products may receive subscription-exclusive pricing or discounts. Subscription discounts:
● apply only while the subscription remains active;
● cannot normally be combined with other promotional offers unless expressly stated;
● may be modified or discontinued at any time for future renewal periods.
Changes will not affect orders that have already been processed.
6. Billing
Your selected payment method will be charged automatically before each scheduled shipment.
If payment cannot be processed, we may:
● retry the payment;
● notify you to update your payment information;
● temporarily suspend your subscription; or
● cancel the subscription after repeated unsuccessful payment attempts.
Failed payments may be retried up to 3 times over approximately 7 days before the subscription is suspended or cancelled. This may vary depending on the subscription application used and should be confirmed against its default settings.
7. Managing Your Subscription
Customers may manage their subscription through their online subscription account. Depending on the subscription platform, customers may be able to:
● change delivery frequency;
● update payment information;
● update shipping addresses;
● skip an upcoming order;
● pause the subscription; and
● cancel the subscription.
Availability of these options depends on the subscription application installed on Shopify.
8. Changes to Subscription Orders
Changes requested after a renewal has been processed may not affect the upcoming shipment.
To ensure changes take effect for the next order, customers should make modifications at least 48 hours before the next scheduled billing date.
9. Cancelling Your Subscription
You may cancel your subscription at any time. Cancellation will stop future automatic renewals.
Cancellation does not cancel orders that have already been billed or entered fulfillment. Once an order has been processed, it will be handled according to our Shipping Policy and Return & Refund Policy.
10. Skipping Deliveries
Where supported by our subscription platform, customers may skip scheduled deliveries. Skipped deliveries do not cancel the subscription.
The next renewal will occur according to the remaining subscription schedule.
11. Pausing a Subscription
Where supported, customers may temporarily pause their subscription. Paused subscriptions may be resumed at any time through the customer portal.
Availability depends on the subscription platform used by Bacatá Colombian Coffee.
12. Subscription Product Availability
Coffee is an agricultural product and availability may occasionally change. If a subscribed coffee is temporarily unavailable, we may:
● delay shipment;
● contact you regarding available alternatives;
● substitute with a comparable coffee only with your consent; or
● cancel that renewal and issue a refund if payment has already been collected.
We will not permanently substitute products without notifying you.
13. Shipping
Subscription shipments follow our Shipping Policy. Customers remain eligible for applicable free shipping thresholds where available.
Shipping times may vary depending on roasting schedules, carrier availability, weather, and destination.
14. Returns & Refunds
Subscription orders are subject to our Return & Refund Policy. Because coffee is a consumable food product, subscription shipments generally cannot be returned once delivered unless:
● the incorrect product was shipped;
● the shipment arrived damaged;
● the product was defective; or
● applicable law requires another remedy.
15. Failed Deliveries
Customers are responsible for maintaining an accurate shipping address. If a shipment cannot be delivered because of incorrect customer information, additional shipping charges may apply before replacement delivery.
16. Changes to This Subscription Program
We may modify our subscription program from time to time, including:
● available delivery frequencies;
● pricing;
● subscription discounts;
● eligible products;
● operational procedures.
Material changes affecting existing subscriptions will be communicated where required by law.
17. Termination by Bacatá Colombian Coffee
We reserve the right to suspend or terminate subscriptions where:
● fraudulent activity is suspected;
● repeated payment failures occur;
● abuse of subscription promotions occurs;
● continued fulfillment becomes commercially impractical; or
● required by law.
Termination will not affect orders already fulfilled.
18. Contact Us
If you have questions regarding your subscription, please contact:
Bacatá Colombian Coffee
Email: listentoyou@bacatacoffee.com
Website: bacatacoffee.com