BACATÁ COLOMBIAN COFFEE

SHIPPING POLICY

Last Updated: July 24, 2026

Thank you for choosing Bacatá Colombian Coffee. We roast, package, and ship our specialty Colombian coffee from Ottawa, Ontario. Our goal is to deliver fresh coffee quickly, reliably, and transparently.

This Shipping Policy explains how we process, ship, and deliver orders placed through bacatacoffee.com.

1. Shipping Locations

We currently ship within Canada only. At this time, we do not offer international shipping.

We do not currently ship to PO Boxes. Please provide a physical street address at checkout to ensure successful delivery.

2. Order Processing

Orders are processed once payment has been successfully authorized. Orders are generally processed within 1 business day.

Business days are Monday through Friday, excluding statutory holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Please note that processing time is separate from shipping time.

During holidays, promotional events, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will notify you using the email address provided with your order.

3. Shipping Methods

We currently use the following delivery partners:

●       Trexity — local delivery for orders within Ottawa and Gatineau

●       ClickShip — multi-carrier parcel shipping (via Canada Post, Purolator, UPS, FedEx, and Canpar, among others) for deliveries to the rest of Ontario

Carrier selection is made at our discretion based on delivery location, operational efficiency, service availability, and reliability. We reserve the right to substitute another carrier when necessary to complete delivery. Estimated delivery times outlined in this policy are general guidelines and remain subject to the shipping carrier assigned to each order.

4. Shipping Rates

Shipping charges are calculated during checkout unless your order qualifies for free shipping.

Ottawa–Gatineau

Orders shipped within Ottawa or Gatineau with a merchandise subtotal of CAD $50 or more qualify for free local delivery. Orders below this threshold will be charged the applicable shipping rate displayed during checkout.

Rest of Ontario

Orders shipped elsewhere within Ontario with a merchandise subtotal of CAD $100 or more qualify for free standard shipping. Orders below this threshold will be charged shipping rates calculated during checkout.

5. Estimated Delivery Times

Estimated delivery times begin once your order has been processed. Actual delivery times depend on the shipping carrier handling the order and are provided as an estimate only, not a guarantee.

 

Delivery estimates are provided for convenience only. Actual delivery times may vary due to weather conditions, carrier delays, public holidays, high shipping volumes, or circumstances beyond our reasonable control. Delivery dates are estimates and are not guaranteed.

6. Order Tracking

Where available, shipment confirmation and tracking information will be emailed once your order has shipped. Local Trexity deliveries may not include full package tracking; ClickShip shipments include tracking through the carrier used.

7. Delivery

A shipment is considered delivered when the carrier records the package as delivered to the shipping address provided during checkout. Customers are responsible for ensuring the shipping address is accurate and that delivery can be safely completed.

Bacatá Colombian Coffee is not responsible for theft, loss, or damage occurring after successful delivery has been confirmed by the carrier. Nothing in this policy limits any rights available to consumers under applicable Canadian law.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. If you notice an error, please contact us immediately.

If your order has not entered fulfillment, we will make reasonable efforts to update the shipping address. If the shipment has already been dispatched, additional shipping charges may apply if the package must be returned and re-shipped.

9. Undeliverable Orders

If a shipment is returned because the shipping address was incorrect, delivery attempts were unsuccessful, the shipment was refused, or the package was otherwise undeliverable, we will contact you to arrange redelivery. Additional shipping charges may apply.

If a refund is issued for an undeliverable order, the original shipping cost will be deducted from the refund amount.

10. Lost Shipments

If your shipment appears to have been lost, please contact us. We will work with the carrier to investigate the shipment.

A shipment will be considered officially lost if it has not arrived within 7 business days of the latest estimated delivery date.

11. Damaged Shipments

Please inspect your order as soon as it arrives. If your package or products appear damaged during shipping, please contact us within 48 hours of delivery.

To help us investigate, please include:

●       Your order number

●       Photographs of the shipping box

●       Photographs of the damaged product(s)

●       A brief description of the issue

Where appropriate, we may offer a replacement, store credit, or a refund. Each request will be reviewed individually.

12. Subscription Deliveries

Customers enrolled in recurring subscriptions will receive shipments according to the delivery frequency selected during checkout. Subscription orders are shipped in accordance with this Shipping Policy unless otherwise stated in our Subscription Policy. Customers are responsible for managing their subscription before the next billing date.

13. Taxes

Applicable Canadian sales taxes are calculated during checkout based on the shipping destination. Orders delivered within Ontario are currently subject to 13% Harmonized Sales Tax (HST) where applicable. Tax calculations are performed automatically through Shopify.

14. Shipping Promotions

From time to time, Bacatá Colombian Coffee may offer promotional shipping rates or free shipping offers. Unless otherwise stated, promotional shipping offers cannot be combined with other shipping promotions, have no cash value, and may be modified or withdrawn without prior notice.

15. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our operations, shipping partners, or legal obligations. The latest version will always be available on our website.

16. Contact Us

If you have questions regarding shipping or your order, please contact us.

Bacatá Colombian Coffee

Email: listentoyou@bacatacoffee.com

Website: bacatacoffee.com